August 3, 2021

This record doesn't have any associated Messaging Users. Ensure that any Messaging Users are set up properly and that they haven't opted out of Messaging in Salesforce

 "This record doesn't have any associated Messaging Users. Ensure that any Messaging Users are set up properly and that they haven't opted out of Messaging"

1. Check whether the Agent has below permissions
a. Agent Initiated Outbound Messaging
b. Messaging Agent
 

3. Check whether the Agent has the Skills or part of the Queue as per the Channel Configuration.
 

a. If you are using Queue-Based routing in the Chanel Configuration, then make sure the Agent is part of the Queue.
b. If you are using Skill-Based routing in the Channel Configuration, then make sure the Agent has all the Skills.

4. Check whether the associated Messaging End User(MEU) has proper Opt-In status.

This user, as the Automated Case User, must have the 'Modify All Data'

Automated Case user must have the System Administrator profile or the 'Modify All Data' and 'Send Email' permissions.
 
1. Go to Support Settings in Setup.
 

2. Check "Automated Case User".