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• Invoke Salesforce Prompt Template using Apex
  Salesforce Connect API can be used to invoke Prompt Template using Apex. Sample Prompt Template: Sample Template Content: I have used Flex Prompt Template Type in the Blog Post. Sample Apex Code:
• Remove Salesforce Messaging for In-App and Web Components from a Web Page
  embeddedservice_bootstrap.utilAPI.removeAllComponents() can be used to remove all the Messaging for Web components from a page on our website. My use case was to remove the Salesforce Messaging for In-App and Web components when the Chat is ended with the visitor. So, onEmbeddedMessagingConversationClosed event can be used to listen when… Read more: Remove Salesforce Messaging for In-App and Web Components from a Web Page
• Salesforce Messaging for In-App and Web Can’t display conversation Exception
  Exception: Resolution: Disable “Add Fallback Message” on the Messaging Channel settings. The Salesforce Embedded Service Deployment should be published for any changes to go in effect. So, open the Salesforce Embedded Service Deployment tied to the Messaging Channel. Click the Publish button to publish the latest changes.
• Track Salesforce Send Conversation Messages
  If you want to track the Salesforce Send Conversation Messages invocations, then query ConvMessageSendRequest object/entity. Whenever Send Conversation Messages action is invoked, it is logged in ConvMessageSendRequest object/entity. Sample SOQL: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_convmessagesendrequest.htm
• Lead capturing using Salesforce Agentforce
  We can make use of custom Flow Action to create or capture Lead record when using Salesforce Agentforce Agent. To link the Lead to the Messaging Session, we can pass the Messaging Session Context Variable to the Flow. Sample Topic Configuration: Sample Topic Agent Actions: Create Lead Agent Action… Read more: Lead capturing using Salesforce Agentforce
• Salesforce Agentforce
  What is Salesforce Agentforce? Salesforce Agentforce is an autonomous agent that helps your Salesforce users by executing the business tasks. For example, repetitive tasks done by the Agentforce agent so that the Sales or Service representatives can handle complex problems. Check the following link for some of the real-world… Read more: Salesforce Agentforce
• Pass Messaging Session from Agentforce to Flow Action
  Standard MessagingSession context variable can be used to pass Messaging Session from Agentforce to Flow Action. Flow Input Variable Configuration for Messaging Session: Agent Action Configuration for passing MessagingSession:

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