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Recent Posts
- Invoke Salesforce Omni-Channel Flow from Einstein BOT for Messaging for In-App and WebSet Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session from Einstein BOT. Salesforce Omni-Channel Flow: Salesforce Einstein BOT Configuration to invoke Omni-Channel Flow: Set Routing Type component is… Read more: Invoke Salesforce Omni-Channel Flow from Einstein BOT for Messaging for In-App and Web
- Can’t generate the survey invitation Salesforce ExceptionException: Can’t generate the survey invitation because you’re not part of an Experience Cloud site with surveys enabled. Ask your Salesforce admin for help. Resolution: User’s Profile should be added to the Experience Cloud Site that is configured to the Survey.
- Launch Salesforce Einstein BOT on click of a ButtonIn this Blog Post, I have used Salesforce Messaging for In-App and Web to invoke the BOT. We have to display and Launch Salesforce Messaging for In-App and Web on a Button Click to launch Salesforce Einstein BOT on click of a Button. To display and Launch Salesforce Messaging… Read more: Launch Salesforce Einstein BOT on click of a Button
- Preserve plus sign in JavaScript URLSearchParamsencodeURIComponent() should be used to pass the URL Parameters to preserve the plus(+) sign when using JavaScript URLSearchParams. Sample JavaScript Code:
- How to detach articles detached from the Chat Transcript from the Case in Salesforce?When the Articles are detached from the Salesforce Chat Transcripts, the LinkedArticle Object/Entity records will be deleted. To detach Articles from the Salesforce Cases, we have to remove the relevant records from the CaseArticle Object/Entity. In the following Sample Flow: Sample Flow: Start Element Configuration: Fetch Chat Transcript: Fetch… Read more: How to detach articles detached from the Chat Transcript from the Case in Salesforce?
- How to track the Salesforce Einstein BOT Usage?Maximum Chatbot Engaged Sessions Allowed should be checked in the Company Information to track the Salesforce Einstein BOT Usage. 1. Go to Company Information in the Salesforce Setup. 2. Check “Maximum Chatbot Engaged Sessions Allowed” in the “Usage-based Entitlements” session.
- Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and WebConversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web allows Supervisors to catch up quickly when they receive alerts from the agents to assist on an ongoing Messaging Session. To enable Supervisor Summaries, go to Work Summaries in Salesforce Setup, select Conversation Catch-Up and toggle on Supervisor… Read more: Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web
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