Salesforce Omni-Channel Audio Settings

Starting Summer '22 Release, Omni-Channel notification audio can be customized in the Presence Configuration Audio Settings Sections.

Check the following steps for adjusting the Omni-Channel notification audio.

1. Create a Static Resource with sound file with any of the following extensions.
aac, flac, mp3, ogg, opus, and wav


2. Update the Audio Settings in the Presence Configuration.


How to find whether apex is currently executed in Trigger Context in Salesforce?

Trigger.isExecuting can be used to find whether apex is currently executed in Trigger Context in Salesforce.

Sample Code:
System.debug( 'Is it in trigger context ' + Trigger.isExecuting );

Output: