Callback option on the Transfer to Queue block can be used for Salesforce Service Cloud Voice Callback Flow. Store customer Input block is used to capture the callback number. Set callback ....
Use "Set disconnect flow" block to call a Flow for Salesforce Service Cloud Voice Post Call Survey. Custom Field in Voice Call object for storing Survey Feedback Disconnect Flow The ....
Exception: We couldn't create the call record, so the call won't be tracked in Salesforce Resolution: 1. Make sure the agents are not duplicating Salesforce Windows. If they have to ....
To create Agent Statuses in Amazon Connect, please use the following steps: 1. Go to your Amazon Connect instance. 2. Select Agent Status option under Users. 3. Use "Add new ....
If Create Contact Center is disabled in Salesforce Service Cloud Voice Setup, then check the following. 1. Make sure "Contact Center Admin" Permission Set is assigned to you. 2. Make ....
"Enable Flow logs" should be enabled to troubleshoot and debug end-to-end Amazon Connect Flows. 1. Go to Amazon Connect in AWS Console. 2. Select the Amazon Connect instance. 3. Select ....
Exception: Response signature invalid (Service: AWSSecurityTokenV20111201; Status Code: 400; Error Code: InvalidIdentityToken; Request ID; Proxy: null). Please try again. Resolution: This issue occurs when the Idp Certificate used in the ....
Exception: "category": "NO_CATEGORY", "context": [], "eventType": "SCV_RESPONSE_ERROR", "level": "error" "code": "ERR_BAD_REQUEST" "message": "Request failed with status code 400", "name": "AxiosError", "status": 400 Request failed with status code 400 Salesforce Service ....
Unsupported method: undefined Salesforce Service Cloud Voice Exception is thrown from InvokeTelephonyintegrationApiFunction lambda if the methodName parameter is not passed. Exception: "errorType": "Error", "errorMessage": "Unsupported method: undefined" To fix the ....
Custom Audio file can be stored in Static Resource and configured in Phone Service Channel or Presence Configuration to change Omni-Channel audio for Salesforce Service Cloud Voice. Create a Salesforce Static ....
