Seamlessly Escalate Conversations: A Guide to Human Agent Handoffs in Agentforce In today's fast-paced digital world, customers expect quick and efficient service. While the automated capabilities of your Agentforce Service ....
Tailoring Your Customer's Chat Experience: A Guide to Salesforce Messaging for Web Chat Window Configuration In today's digital-first world, providing seamless and accessible customer support is paramount. Salesforce Messaging for ....
Auto-Populate User Language in Salesforce Messaging for Web | Step-by-Step Guide Boost your customer experience! Learn the quick 6-step process to automatically detect and set the user's language in Salesforce ....
Seamless Support: Integrating Salesforce Messaging for In-App and Web in WordPress In today's digital landscape, providing instant and accessible customer support is paramount. Salesforce Messaging for In-App and Web offers ....
Want to proactively engage visitors on your Experience Cloud site? One effective way is to automatically open the Salesforce Messaging for Web chat window as soon as the page loads. ....
Have you ever wished you had a bit more control over how your Salesforce Messaging Sessions are routed, especially when you need to hand off a conversation to your Einstein ....
We can pass Pre-Chat information to Salesforce Agentforce Agents. In order to do so, update the Messaging Session record with the Pre-Chat information. In the Agentforce Agent, use the Messaging ....
In this Blog Post, we are going to see how to display Salesforce Lightning Web Component to create Case record when the Agentforce Session is escalated and agents are not ....
Gain granular control over the look and feel of your Salesforce Messaging for Web chat interactions. The lightningSnapin__MessagingTextMessageBubble target facilitates the inclusion of Lightning Web Components, providing a mechanism to ....
Sensitive Data Rules can be configured to mask or hide or remove sensitive information in the Salesforce Messaging for Web Messaging Sessions. Steps: 1. Go to Salesforce Setup. 2. In ....