How to Auto-Change Salesforce Omni-Channel Status Based on Workload Managing agent capacity effectively is one of the most critical aspects of running a smooth Salesforce Service Cloud operation. When support ....
lightning:omniChannelLogout can be listened in the Salesforce Lighting Aura Component to listen to the Salesforce Omni-Channel logouts. Sample Lightning Aura Component: Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkit" /> <aura:handler ....
We can make use of lightning:omniChannelStatusChanged event to listen Salesforce Omni-Channel Presence Status changes by the agents. lightning:omniChannelStatusChanged event will be fired when the agents sets or changes their Status ....
lightning:isUrlAddressable should be used in the Salesforce Lightning Aura Component for navigation from the Lightning Web Component. Sample Code: Lightning Aura Component: Lightning Aura Component Code: <aura:component implements="lightning:isUrlAddressable" access="global"> <lightning:workspaceAPI ....
lightning:omniChannelWorkFlagUpdated event can be used to notify the agents when they raise or lower the Flag for the Supervisor assistance. 1. Create the following Lightning Aura Component. Sample Code: Lightning ....
Salesforce Lightning Aura Component can be used to open external url from the Global Actions. Using init handler, we can use e.force:navigateToURL to open the external URL. e.force:closeQuickAction event can ....
In Salesforce, we can use Quick Action using Lightning Aura Component to allow users to select the files and download the selected Files. Apex Class: public with sharing class MassDownloadFilesController ....
We can make use of Salesforce Lightning Aura Component to display Lightning Web Component for Quick Action on the Work Order Object/Entity. Embed the Lightning Web Component on the Lightning ....
Use the following steps to pass values to custom fields on the Salesforce Chat Transcript object(LiveChatTranscript). 1. Create the Custom Fields on the Salesforce Chat Transcript object(LiveChatTranscript). 2. Add the ....
Using Salesforce Apex and FileReader() and encodeURIComponent() from JavaScript, we can easily upload a file using Aura Component lightning:input of type file. Sample Code: Apex Class: public class FileUploadController { @AuraEnabled ....