Note:To configure Survey in Salesforce Messaging Channels, Feedback Management - Starter and Feedback Management - Growth licenses are needed.Reference Help article:https://help.salesforce.com/s/articleView?id=sf.task_distribute_surveys_using_digital_engagement_channels.htm&type=5 1. Create a Permission Set. In System Permissions, enable ....
Using the following setup and implementation, we can send SMS notification using Salesforce Flow. In the following implementation, I have used a custom object. Messaging Channel is needed. It's not ....
If Start Conversation Quick Action is missing on the Messaging End User in Salesforce, find the compact layout assigned to the profile. Add the Messaging Channel field to the Compact Layout ....
Standard Messaging Session Transfer feature is not currently available in Salesforce. Vote for the following idea for the standard Messaging Session Transfer feature in Salesforce. https://ideas.salesforce.com/s/idea/a0B8W00000GdmJtUAJ/messaging-agent-transfers If ....
closeTab() from lightning:workspaceAPI can be used to end the Messaging Session. 1. Create the following Lightning Aura Component.Component:<aura:component implements="flexipage:availableForAllPageTypes" access="global"> <lightning:workspaceAPI aura:id="workspace"/> <lightning:button label="End Messaging Session" onclick="{!c.closeFocusedTab}"/></aura:component> JavaScript:( { closeFocusedTab ....
Codes starting with two (2xxx) indicate a problem with the destination address. 2002 - Can't send messages to this recipient because they blocked you. This exception is thrown since the ....
For setting up WhatsApp Channel with all the required configuration, use the following linkhttps://www.infallibletechie.com/2021/03/how-to-route-whatsapp-messages-to.html1. Go to Bot Overview and add the WhatsApp Channel in Connection.2. Setup the Dialogs.Output:
Messaging Channel Configuration: Conversation:
1. Add "Messaging User" to the user's Permission Set License Assignments.2. Check whether the user has "Configure Messaging" permission via profile or permission set.
Note:You need Digital Engagement Messaging License to do this.1. Open the Lead or Contact to whom the Images or Files should be sent.2. Click Start Conversation.3. Click "Attach a file" ....
