If the version of the entitlement process is currently in use, then you can add new milestones. But, you can’t edit or delete the existing ones. If the versions of ....
IsCompleted field in CaseMilestone is not Writeable/Editable.So, this cannot be updated. But, to update the IsCompleted field, update the CompletionDate field. Once the CompletionDate field is updated, the IsCompleted flag will ....
Requirement: Mark First Response Milestone as completed when the agent changes the status of the Case from New to Working. Note: IsCompleted field in CaseMilestone is not Writeable/Editable. So, this ....
Salesforce Help Article - https://help.salesforce.com/articleView?id=sf.entitlement_process_queue.htm&type=5 1. Go to Setup. 2. Go to Monitor --> Entitlement Processes. 3. Enter the criteria and click "Search" button."WorkflowTimeQueue" is the sObject, where these rows are inserted.
Exception: FIELD_INTEGRITY_EXCEPTION, You can’t change the completion date on a case milestone that’s already exited an entitlement process.: Completion Date: [CompletionDate] Resolution: Make sure the CaseMilestone is updated before the ....
1. Go to Entitlement Settings.2. Enable "Show the time remaining in actual hours, not business hours". Reference Link - https://help.salesforce.com/articleView?id=entitlements_milestone_tracker.htm&type=5
