In the world of Salesforce, efficiency is key, especially when it comes to empowering your service agents. Wouldn't it be great if your Salesforce Employee Agentforce Agents could automatically get ....
In today's fast-paced development landscape, efficiency and automation are key. If you're working with Salesforce, you know that maximizing your productivity can make all the difference. That's where Agentforce comes ....
We can pass Pre-Chat information to Salesforce Agentforce Agents. In order to do so, update the Messaging Session record with the Pre-Chat information. In the Agentforce Agent, use the Messaging ....
Managing your Salesforce agents just got a whole lot easier. Whether you're scaling operations or temporarily pausing access, you can now activate or deactivate Agentforce Agents seamlessly using a RESTful ....
In this Blog Post, we are going to see how to display Salesforce Lightning Web Component to create Case record when the Agentforce Session is escalated and agents are not ....
Salesforce Agentforce Service Agent can be used for handling multi-language with Messaging for Web implementation. In this Blog Post, we are going to see how Salesforce Agentforce Service Agent and ....
Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents. Note: Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor. https://www.infallibletechie.com/2023/11/difference-between-enhanced-and-standard-omni-channel-in-salesforce.html ....
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Prerequisites: Agentforce Service Agent. Experience Cloud Site. Messaging for Web ....
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
Prerequisites: Please complete the Lightning for Gmail configuration. https://www.infallibletechie.com/2018/07/lightning-for-gmail-in-salesforce.html Output: Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_everywhere_with_gmail_int_copilot.htm&type=5&release=252 https://youtu.be/S2bgvWnvhvc