Transfer from Salesforce Agentforce to real Agents
We can transfer the Salesforce Agentforce Messaging Sessions to the real human agents to assist further if the Agentforce agent is unable to help on the customer requests. Please check ....
We can transfer the Salesforce Agentforce Messaging Sessions to the real human agents to assist further if the Agentforce agent is unable to help on the customer requests. Please check ....
In this Blog Post, I have used Pre-Chat fields in the Messaging for In-App and web to capture First Name, Last Name and Email of the visitor. Using Omni-Channel Flow, ....
We can handle Date data type in Salesforce Agentforce. In this Blog Post, I have gathered start and end dates from the customer to fetch and display available Products to ....
Using Salesforce Messaging for In-App and Web REST API, we can invoke Salesforce Agentforce using REST API. 1. Setup Salesforce Messaging for In-App and Web REST API. https://www.infallibletechie.com/2024/11/salesforce-messaging-for-in-app-and-web-rest-api.html 2. In ....
We can handle Opportunity and Opportunity Product creations using the Salesforce Agentforce. In this Blog Post, I have used Apex Agent Action to handle the record creations. To setup Messaging ....
@InvocableMethod annotation helps to invoke apex class and method from the Salesforce Agentforce Apex Action. @InvocableVariable annotation can be used to pass multiple parameters from the Salesforce Agent Action to ....
Install the Agentforce for Developers VS Code Extension to use Salesforce Agentforce for Developers. https://marketplace.visualstudio.com/items?itemName=salesforce.salesforcedx-einstein-gpt It is easy to setup and use in the Visual Studio code. Please check the ....
In the Omni-Channel Flow, we have to route the Messaging Session to Agentforce Service Agent to invoke Agentforce for the Salesforce Messaging for In-App and Web. 1. Setup Salesforce Messaging ....