Manual Salesforce Messaging Sessions transfer to Einstein BOT
Have you ever wished you had a bit more control over how your Salesforce Messaging Sessions are routed, especially when you need to hand off a conversation to your Einstein ....
Tag: Salesforce Einstein Bot
Einstein BOTs Salesforce
Salesforce Einstein BOT Context Variable Routable Id null
Issue: Salesforce Einstein BOT Context Variable Routable Id is null or blank. Resolution: For Chat Transcript, please check the following https://www.infallibletechie.com/2024/12/salesforce-einstein-bot-context-variable-livechattranscript-id-null.html For Messaging Channel, in the Context Variable Routable Id(RoutableId), ....
Create Case via Salesforce Enhanced SMS Channel
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. 1 "Check Availability for Routing" Flow Component can be used to find whether any agents are ....
Salesforce Einstein BOT for Enhanced WhatsApp
In order to route the Salesforce Enhanced WhatsApp channel messages to the Einstein BOT, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow ....
Salesforce Einstein BOT Context Variable “LiveChatTranscript.Id” null
Salesforce Einstein BOT Context Variable "LiveChatTranscript.Id" will be null if the Routing Type is not either 'Omni-Channel' or 'Button Skills'. So, the RoutingId will be null if you choose Choice, ....
Pass data to Einstein BOT in Salesforce Messaging for In-App and Web
Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. ....
Pass data from Chat to Einstein BOT in Salesforce
embedded_svc.settings.extraPrechatFormDetails can be used to pass data from Chat to Einstein BOT in Salesforce. Note: This Blog Post is applicable only for Chat feature and not for Messaging feature. 1. ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
Salesforce Einstein BOT Channels
Following Channels are supported in Salesforce Einstein BOT. SMS(Long Code, Short Code, Toll-Free) Facebook Chat(LiveAgent) Messaging for In-App and Web WhatsApp We can connect Salesforce Einstein BOT to the above ....
Salesforce Einstein BOT Confused Dialog
The Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused ....