sforce.opencti.runApex() can be to run or execute Apex using OpenCTI in Salesforce. Sample Code:Apex:global class OpenCTIController { webService static String fetchContacts( String strPhoneNumber ) { List < Contact > listContacts ....
Sample Code: sforce.opencti.saveLog( { value:{ entityApiName : "Task", Subject : "Testing", Priority : "Low" }, callback: function( result ) { console.log( 'Result is', JSON.stringify( result ) ); console.log( 'Record Id ....
SE_SFRetrieve function in Amazon Connect can be used to retrieve Salesforce record. You can use the Salesforce retrieve API to fetch a record from the server by id using "Retrieve ....
If you get {"success":false,"returnValue":null,"errors":[{"code":"SERVER_ERROR","description":"A problem was encountered on the server."}]} Exception in Salesforce Open CTI, make sure the agent is assigned to a Softphone Layout.1. Go to Softphone Layouts in ....
1. Install the Amazon CTI Package. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EJH4yUAH 2. Go to Call Centers in Setup. Select "Amazon Connect Lightning Adapter". Click Manage Call Center Users and assign yourself. ....
1. Make sure Visualforce domain URL is added to the Approved origins. https://your-domain.lightning.force.com Note:This is a Mandatory step. 2. "Softphone Popout Enabled" should be enabled on Call Center Definition "ACLightningAdapter".
sforce.opencti.searchAndScreenPop() method is used to search records from the objects selected in the softphone layout for a given string. Sample code with Case Number search: sforce.opencti.searchAndScreenPop( { searchParams : ....
Select Not Ready to become inactive in InGenius from Salesforce. Select Inbound to attend calls and Outbound to make calls.
1. Click Transfer button. 2. Enter the number and click "Blind Transfer".
1. In InGenius make sure your status is Outbound. 2. Enter the phone no to call.
