1. What is Service Appointment?A Service Appointment is an appointment for a field service technician to perform work for a customer.2. What is Work Order?A work order represents work to ....
1. How to route Leads/Cases/Chats/Custom Object records based on Agents Availability in Salesforce?We can use Omni-Channel feature in Salesforce. Based on the Omni-Channel presence status(Online, Offline, Away, etc), the records ....
1. Polymorphic Field in SOQL Queries in Salesforcehttps://www.infallibletechie.com/2021/10/polymorphic-field-in-soql-queries-in.html2. What is the advantage of using Continuation in Salesforce?Use the Continuation class in Apex to make a long-running request to an external ....
1. Advantages of Queueable interface over Future methoda. It supports Non-Primitive Data types.b. Chaining jobs: You can chain one job to another job by starting a second job from a ....
1. Secondary Routing Priority in Salesforce Omni-ChannelIn a queue, priority is determined by how long the work item has been waiting—first in, first out. However, while a work item is ....
1. Which Special characters need to be escaped in package.xml in Salesforce ANT deployment?You need to escape the below1. & - ampersand2. < - less than symbol( < )3. > ....
1. Fault Connector in Salesforce FlowWhile a connector element determines the normal path of flow execution, a fault connector is executed at runtime only when its source element results in ....
1. Ten Minute Build The 10-minute build practice is an extreme programming practice where the code base is designed by the developer to be built automatically. Having a simple build ....
1. Knowledge Article Actions in Classic Vs. Lightning Lightning Knowledge uses user profile permissions or permissions sets to give agents access to authoring actions. In contrast, Knowledge in Salesforce Classic ....
1. What is Salesforce SOS?What is Salesforce SOS? System of systems (SOS) Add SOS to your native Android or iOS mobile app so that your customers can connect with agents ....
