onEmbeddedMessagingConversationOpened event can be listened to detect or check whether page occurred for the Salesforce Messaging for Web. Event Listener Code: You can use the following code to listen to ....
We can make use of Agentforce Data Library in the Salesforce Prompt Builder or Template. We have to refer the Agentforce Data Library Retriever in the Prompt Template to invoke ....
Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents. Note: Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor. https://www.infallibletechie.com/2023/11/difference-between-enhanced-and-standard-omni-channel-in-salesforce.html ....
Service Representatives can access Salesforce Omni-Channel from their Mobiles using Omni Inbox. Omni Inbox can be accessed using the Salesforce Mobile App. Configurations: 1. Make sure Enhanced Omni-Channel is enabled ....
Slack for Service can be used to create Salesforce Case directly from the Slack application. Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up ....
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Prerequisites: Agentforce Service Agent. Experience Cloud Site. Messaging for Web ....
Salesforce Einstein Work Summary makes use of Prompt Template. So, we can invoke the Prompt Template using Apex. Check the following Apex Code for Enhanced Messaging Einstein Work Summary. Sample ....
Message: Agents are not available. Try again later. Resolution: "Agents are not available. Try again later." message is shown on the Messaging for Web if the Omni-Channel flow didn't use ....
Salesforce Service representatives have the flexibility to create detailed Case Work Summaries directly from two primary locations within the platform: the Case Feed and the Case Comments. Whether they’re reviewing ....
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....