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• Salesforce Chat Timer for Agent and Visitor Last Message
  For Salesforce Chat Timer for Agent and Visitor Last Messages, we can make use of Lightning Aura Component. In the Lightning Aura Component, we can make use of lightning:conversationAgentSend, lightning:conversationNewMessage and lightning:conversationChatEnded events to start and reset the Salesforce Chat Timer. Sample Aura Component: Component: Controller: Helper: Output:
• Salesforce Exception External server did not return any content
  Exception: System.CalloutException: IO Exception: External server did not return any content Resolution: 1. If you are using SOAP API, make sure the env:Header is not blank. It should contain the Header content as expected from the APIs. 2. If you are using WSDL Apex Class to make the Callouts, […]
• Salesforce Lookup Search Exception
  Exception:Select an option from the picklist or remove the search term. Resolution:When we use Lookup field, we have to search and select the record. Just entering the name value, will return matching recently view records. After entering the text, users have to select the record from the matching recently […]
• How to integrate Salesforce Commerce Cloud and Salesforce Service Cloud?
  Option 1: b2c-crm-sync can be used to integrate Salesforce Commerce Cloud and the Salesforce Service Cloud. Salesforce has provided GitHub reference for the b2c-crm-sync tool. For more information on the b2c-crm-sync, please check the following Salesforce Reference Article. https://help.salesforce.com/s/articleView?id=sf.icx_b2c_conversationalcommerce_connector.htm&type=5 Trailhead Reference: https://trailhead.salesforce.com/content/learn/modules/om-salesforce-order-management/om-connect-b2c-commerce-service-cloud Option 2: Salesforce B2C Commerce APIs can […]
• Start Chat on click of a Button from Salesforce Experience Cloud Site
  To initiate Chat on click of a Button from Salesforce Experience Cloud Site, we can make use of Lightning Web Component, Channel Menu and embedded_svc.liveAgentAPI.startChat(). Sample Lightning Web Component: HTML: JavaScript: js-meta.xml: Experience Cloud Site Builder Configuration: Output:
• How to query Permission Set License Assignments using Salesforce SOQL?
  Salesforce SOQL query can be used to find users who are assigned as part of Permission Set License Assignments. Please check the following Sample SOQL which is used to find users who are part of the “Standard Einstein Activity Capture User” Permission Set License Assignments Sample SOQL for “Standard […]
• Response signature invalid Salesforce Voice with Amazon Connect
  Exception: Response signature invalid (Service: AWSSecurityTokenV20111201; Status Code: 400; Error Code: InvalidIdentityToken; Request ID; Proxy: null). Please try again. Resolution: This issue occurs when the Idp Certificate used in the Connected App is using the Expired Certiticate. Create a new certificate and update the Connected App with the new […]

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