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• Detect Page Load for Salesforce Messaging for Web
  onEmbeddedMessagingConversationOpened event can be listened to detect or check whether page occurred for the Salesforce Messaging for Web. Event Listener Code: You can use the following code to listen to the onEmbeddedMessagingConversationOpened event for your reference. You should add the above code along with the Embedded Service Deployment code… Read more: Detect Page Load for Salesforce Messaging for Web
• Agentforce Data Library in Salesforce Prompt Builder
  We can make use of Agentforce Data Library in the Salesforce Prompt Builder or Template. We have to refer the Agentforce Data Library Retriever in the Prompt Template to invoke it. 1. Create an Agentforce Data Library. I am making use of Knowledge Articles as part of this blog… Read more: Agentforce Data Library in Salesforce Prompt Builder
• Monitor Salesforce Agentforce Service Agents
  Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents. Note: Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor. Supervisors can use the “Transfer to Rep” button to transfer to the Live Agents to assist. Output: Salesforce Help Article:… Read more: Monitor Salesforce Agentforce Service Agents
• Accessing Salesforce Omni-Channel from Mobile
  Service Representatives can access Salesforce Omni-Channel from their Mobiles using Omni Inbox. Omni Inbox can be accessed using the Salesforce Mobile App. Configurations: 1. Make sure Enhanced Omni-Channel is enabled in your Salesforce Org. 2. Service Representative should have Messaging User Permission Set License assigned. So, add “Messaging User”… Read more: Accessing Salesforce Omni-Channel from Mobile
• Create Salesforce Case from Slack
  Slack for Service can be used to create Salesforce Case directly from the Slack application. Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up and create a Workspace in Slack – https://slack.com/get-started#/createnew. 4. Install Service Cloud for Slack App. We can then use… Read more: Create Salesforce Case from Slack
• Agentforce Agent in Salesforce Experience Cloud
  We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Prerequisites: Check the following blog posts to complete the prerequisites. 1. Setup Messaging for Web in Salesforce Experience Cloud Site. 2. Configure Agentforce Service Agent to invoke it from… Read more: Agentforce Agent in Salesforce Experience Cloud
• Invoke Salesforce Einstein Work Summary using Apex
  Salesforce Einstein Work Summary makes use of Prompt Template. So, we can invoke the Prompt Template using Apex. Check the following Apex Code for Enhanced Messaging Einstein Work Summary. Sample Apex Code:

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