Learn how to track After Conversation Work (ACW) reporting metrics in Salesforce. A technical guide for Admins, Developers, and Architects on configuring Agent Work reports. How to Track After Conversation ....
Mastering Salesforce Agentforce: A Guide to Topics Usage Analytics Are your agents/representatives/customers truly leveraging the power of Salesforce Agentforce? How do you know which Topics are providing the most value ....
Salesforce Models API provides Apex classes and REST endpoints that can be used in your application to interact with the large language models (LLMs) from the Salesforce partners, including Anthropic, ....
Please check the following if your fields are not available/visible in Salesforce Report Filter 1. Make sure the Field Level Security is set so that it is visible to the ....
Lookup field is supported in Salesforce Dashboard Filter. When you use Lookup field in the Salesforce Dashboard filter, use the record name instead of Id to filter the records. If ....
To track Cases and Emails in Salesforce Report, create a Custom Report Type with Case as primary object and Emails as the related object. 1. Create a Custom Report Type ....
Network Search Query Frequency object/entity in Salesforce is used to track and store information about the frequency of search queries performed by the users on the Experience Cloud Sites. "Network ....
1. Create a Custom Report Type on Topic Assignments object/Entity. 2. Create a Report from the Report Type created on Topic Assignments object/Entity. In the Report Filter, Filter by Record ....
Create Report on a Custom Report Type with "Email Messages" object to Track the incoming Emails in Salesforce. 1. Create a Custom Report Type with "Email Messages" object. 2. Create ....
To find the Date Time difference in Salesforce Report Formula, use the DATEVALUE(). Sample Salesforce Report Formula: IF( ISNULL(CLOSED_DATE), DATEVALUE(NOW()) - DATEVALUE(Case.Completed_Date__c), DATEVALUE(CLOSED_DATE) - DATEVALUE(Case.Completed_Date__c) ) As per the above ....