Using AWS CLI, we can use the AWS Amazon Connect command list-agent-statuses to find the Amazon Connect Status ARN values. Syntax: aws connect list-agent-statuses --instance-id <Amazon Connect Instance Id> Example: ....
We can find the Amazon Connect Agent ARN from the Browser Network logs while editing the user from the Amazon Connect User Management. To find the Amazon Connect Agent ARN, please ....
We can get the Amazon Connect Instance ARN from the AWS Console. To find the Amazon Connect Instance ARN, use the following steps: 1. Login into Amazon AWS Console. 2. ....
"Real-time and post-call analytics" should be enabled on the "Set recording and analytics behavior" Contact Flow element for real-time transcription in Salesforce Service Cloud Voice with Amazon Connect. If the ....
To have transcription in Salesforce Service Cloud Voice, the languageCode must be set, "Start media streaming" element should be invoked and finally the "kvsConsumerTrigger" lambda function should be invoked. The ....
To make Outbound Calls from Salesforce using Amazon Connect, following configurations have to be completed. 1. Go to Amazon Connect in AWS Console. You should login using the root user ....
Store customer input from Amazon Connect can be used to get the customer input and Set contact attributes can be used to populate or pass or store the customer entered ....
1. Select Table Settings. 2. Select Filters Tab. Adjust the filters and click Apply button. https://youtu.be/J5uHM-JaaK8
