Agentforce Data Library in Salesforce Prompt Builder
We can make use of Agentforce Data Library in the Salesforce Prompt Builder or Template. We have to refer the Agentforce Data Library Retriever in the Prompt Template to invoke ....
Tag: Salesforce Einstein GPT
Invoke Salesforce Einstein Work Summary using Apex
Salesforce Einstein Work Summary makes use of Prompt Template. So, we can invoke the Prompt Template using Apex. Check the following Apex Code for Enhanced Messaging Einstein Work Summary. Sample ....
Salesforce Einstein Case Summaries
Salesforce Service representatives have the flexibility to create detailed Case Work Summaries directly from two primary locations within the platform: the Case Feed and the Case Comments. Whether they’re reviewing ....
Invoke Salesforce Prompt Template using REST API
To invoke the Salesforce Prompt Templates using REST API, we have to make use of Salesforce standard REST API endpoint available. Endpoint URL: https://{Your Domain URL}/einstein/prompt-templates/promptTemplateDevName/generations Sample Salesforce Prompt Template: ....
Invoke Salesforce Prompt Template using Apex
Salesforce Connect API can be used to invoke Prompt Template using Apex. Sample Prompt Template: Sample Template Content: You are a support representative who is tasked with creating a short ....
Draft Salesforce Knowledge Articles with Generative AI
Salesforce Einstein Knowledge Creation feature can be used to create or draft Knowledge Articles. 1. Go to Salesforce Setup. 2. Search "Einstein Knowledge Creation" in the Quick Find. 3. In ....
Case Summary using Salesforce Prompt Template
Field Generation Prompt Template Type can be used in Salesforce to Summarize the case record. In this Blog Post, I have used Case Subject and Case Comments to generate the ....
Salesforce Work Summaries for Email
For Salesforce Work Summaries for Email, Einstein Email Summaries component should be added to the Lightning Record Page. Email-to-Case should also be enabled. Use the following steps for setting up ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
Salesforce Draft Einstein Email
Using Salesforce "Draft Einstein Email", we can easily help our Service Agents or Reps to create personalized AI-generated email responses, grounded with our knowledge base. Setup: 1. Make sure Lightning ....