Using Salesforce "Draft Einstein Email", we can easily help our Service Agents or Reps to create personalized AI-generated email responses, grounded with our knowledge base. Setup: 1. Make sure Lightning ....
Conversation Catch-Up Supervisor Summaries for Salesforce Messaging for In-App and Web allows Supervisors to catch up quickly when they receive alerts from the agents to assist on an ongoing Messaging ....
Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. In this Blog Post, we are going to see how to utilize Salesforce Flow for ....
Salesforce Messaging Session Summaries should be enabled for setting up the Einstein Work Summaries for Messaging for In-App and Web. 1. Go to Einstein Work Summaries in Salesforce Setup. 2. ....
Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT. To enable Agent ....
Salesforce Einstein Work Summaries setup for Chat saves time by generating content from the Chat content. It saves the agents time in creating Chat Summary when the chat is ended. ....
Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge ....
Salesforce Einstein GPT for Service: Service Replies feature helps agents to use recommended AI-generated replies. 1. Enable "Einstein GPT for Service: Service Replies". 2. Assign "Einstein GPT Service Replies" Permission ....
