How to Query ContentVersion for Files in a Specific Salesforce Library? If you have ever worked with files in Salesforce, you know that the underlying architecture is much more complex ....
Learn exactly where Agentforce and Salesforce Service Cloud Voice store conversation audio files. Discover the SOQL queries and objects needed to access call recordings for your analytics pipelines. Locating Agentforce ....
In this Blog post, let's delve into practical strategies and best practices for querying the Salesforce Agentforce Data Library. Salesforce Agentforce, leveraging the power of Salesforce Data Cloud, is transforming ....
You can query archived Salesforce Knowledge Articles using Salesforce Object Query Language (SOQL). Sample SOQL: SELECT Id, Title, ArchivedDate, ArchivedById, ArchivedBy.Name, PublishStatus FROM Knowledge__kav WHERE PublishStatus = 'Archived' AND ArchivedDate ....
Use the following apex code as a reference to check whether the BOT Version is activated or deactivated and build version. Sample Apex Code: Id BOTVersionId = '0X9Ho000000l3uFKAQ'; try { ....
Managing your Salesforce agents just got a whole lot easier. Whether you're scaling operations or temporarily pausing access, you can now activate or deactivate Agentforce Agents seamlessly using a RESTful ....
ConnectApi.BotVersionActivation.updateVersionStatus() can be used to Activate or Deactivate Salesforce BOT Version using Apex. Please check the following sample apex code for your reference. Sample Apex Code: Id BOTVersionId = '0X9Ho000000l3uFKAQ'; ....
In Salesforce Apex, we can make use of BusinessHours.isWithin() method to check whether the date time is within the business hours or not. Please check the following apex code for ....
Salesforce Agentforce Event Logsare stored in the ConversationDefinitionEventLog object or entity. So, query it to get the Salesforce Agentforce Agent logs. "Enrich event logs with conversation data" should be enabled ....
Salesforce Service Agent Session Engagement can be used to report on the Salesforce Service Agents. 1. Create a Report on "Service Agent Session Engagement" Report Type. 2. Select the fields ....