Exception: Temporary system throttling, deployment disabled response Salesforce Chat REST API returns a "Temporary system throttling, deployment disabled" response when the polling for Availability check is called too frequently. Resolution: ....
SLDS CSS won't work in the Pre-Chat Lightning Web Component since it loads outside the Lightning. So, we can apply the CSS directly on the elements using style property. Sample ....
We can use Salesforce Chat in the Home Page by using the Chat Code Snippet in a Visualforce Page. The Visualforce Page should be added to the Lightning Home Page. 1. ....
lightningsnapin/basePrechat can be used in Lightning Web Component LWC to validate customer input on the pre-chat before invoking the Chat in Salesforce Embedded Service Deployment. Sample Lightning Web Component: HTML: ....
Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and select the Knowledge object. ....
Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. If you want to listen Salesforce Chat End Event from your external website ....
Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. Sample Code: embedded_svc.addEventHandler( "onChatEndedByChasitor", function( data ) { console.log( 'Chat was ended ....
1. Create a Picklist Field for Skill selection in the Case object/entity. 2. Create a Skill Picklist Field for Skill-Based Routing Rules in the Chat Transcript object/entity. 3. Create a ....
Enable "Disable Auto Greeting on Transfer/Conference" in the Salesforce Chat Agent Configuration to suppress Auto Greeting when the Chat is Transferred or during Conference. 1. Go to Salesforce Setup. 2. ....
Use the following steps to pass values to custom fields on the Salesforce Chat Transcript object(LiveChatTranscript). 1. Create the Custom Fields on the Salesforce Chat Transcript object(LiveChatTranscript). 2. Add the ....
