Knowledge Synonyms in Salesforce allows users to search Knowledge Articles using the synonyms configured. Synonyms are words or phrases that are treated as equivalent in searches. For example, if the ....
Salesforce Knowledge uses data categories to classify articles and make them easier to find. For example, to classify articles by sales regions and products, create two category groups: Sales Regions ....
Industry Knowledge - 15% Contact Center KCS Implementation Strategies - 5% Contact Center deployment Service Cloud Solution Design - 15% Salesforce Console Knowledge Management - 11% Knowledge life cycle Interaction ....
1.Got to Setup --> Build --> Create --> Apps. 2. Select a Salesforce console app. 3. Click Edit. 4. In Choose Console Components, add Most Recent Tabs to Selected Items. ....
Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as warranties, subscriptions, or service ....
The practice of guiding customers to use other channels than the phone to solve customer service issues. Cheers!!!
Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need. After you set up ....
1. Go to Setup --> Build --> Customize --> Solutions --> Solution Categories. 2. Add a Solution Category by clicking "Add Solution Category". 3. Save the Solution Category. 4. Go ....
Salesforce Auto Response Rules are used to send emails to Contact on the case or the person who submitted the lead on the web. For Lead, it uses the Email ....
Create assignment rules to automate your organization’s lead generation and support processes. Lead Assignment Rules—Specify how leads are assigned to users or queues as they are created manually, captured from ....
