Chat Drops report in Salesforce
1. Create a custom report type with Primary Object "Chat Transcripts".2. Select Chat Transcript Events to relate it with Chat Transcript object.3. Create a Report with the custom report type ....
1. Create a custom report type with Primary Object "Chat Transcripts".2. Select Chat Transcript Events to relate it with Chat Transcript object.3. Create a Report with the custom report type ....
Omni-Channel is a work routing system.Omni-Channel works on the concept of Work Items. Each time a case is assigned to a queue, a work item is created and pushed to ....
By default, the Chat API returns queue position information that you can relay to customers. However, you can also receive the estimated wait time in addition to the queue position. ....
We can use Live agent chat transcript. A live chat transcript is a record of a chat between a visitor and a live chat agent. Salesforce creates a transcript automatically ....
1. Go to Setup --> Customize --> Live Agent --> Settings. 2. Check "Enable Live Agent" checkbox and click "Save" button. 3. Go to My Settings --> Personal --> ....