Troubleshooting Steps when Salesforce is down
In this Blog Post, we are going to cover troubleshooting steps when Salesforce is down for your users. 1. As an Admin, login as the affected User from your network and ....
Author: Magulan Duraipandian
How to enable Chat Transfer to Chat Buttons in Salesforce?
If the agents are not seeing Chat Transfer to Chat Button, then make sure Chat Transfer To Chat Buttons Enabled is set to true on the Chat Agent Configuration. https://youtu.be/VnFe3qkY9ag
Salesforce Einstein Bot Escalation Metric
An escalation in Salesforce Einstein BOT is any attempt to transfer to an agent, queue, or another Einstein BOT. The transfer was initiated due to an error or exception or ....
Send Email with Blank Body when composed or created from Salesforce Case record
1. Create an Email Quick Action with HTML Body and Text Body set to blank. 2. Add the Quick Action to the page layout and test it. Output: Standard Email ....
Create record using Salesforce REST API with Record Type Name in the Payload
1. Create a Connected App for REST API. 2. Get the token by doing a POST request. 3. Do a POST request to create a record using the access token ....
NOT IN Operation in Splunk Query
In Splunk, NOT() and IN() are distinct methods employed. It's important to note, however, that Splunk does not utilise a direct NOT IN() function. By tactfully integrating NOT() and IN() ....
Salesforce Article Answers in Einstein Bot
Salesforce Article Answers with Einstein Bot helps us avoid transferring Chats to agents when Knowledge articles can assist the customers. 1. As an admin make sure Knowledge User check box ....
Related List View All using Salesforce Lightning Web Component
Using NavigationMixin.Navigate with type: 'standard__recordRelationshipPage', we achieve Related List View All link behaviour using Salesforce Lightning Web Component(LWC). Sample Code: HTML: <template> <lightning-card> <lightning-button label="View Contacts" onclick={viewContacts}> </lightning-button><br/><br/> <lightning-button label="View ....
How to pass record Id to Visualforce page in Salesforce Lightning Record Page?
We can pass record id to Visualforce page in Salesforce Lightning Record Page, using Standard Controller in the Visualforce page. Sample Code: <apex:page standardController="Account"> Account Record Id is {!Account.Id} </apex:page> ....
Creating Case record using Salesforce SOAP API using Enterprise WSDL
1. Do Login request and get the Session Id. Request URL: https://login.salesforce.com/services/Soap/c/55.0 Request Body: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:enterprise.soap.sforce.com"> <soapenv:Header> <urn:LoginScopeHeader> <urn:organizationId>00D8c0000015heN</urn:organizationId> </urn:LoginScopeHeader> </soapenv:Header> <soapenv:Body> <urn:login> <urn:username><Your Username></urn:username> <urn:password><Your Password></urn:password> </urn:login> </soapenv:Body> ....