![](https://www.infallibletechie.com/wp-content/uploads/2022/10/Omni-Channel-Raise-Flag-in-Salesforce-Service-Cloud-Voice-1024x576.jpg)
Raise Flag in Salesforce Omni-Channel feature will help an agent to send a request for help (raise a flag) to a supervisor.
1. In an active Voice Call, agent can click Raise icon to seek help from the Supervisor.
![](https://www.infallibletechie.com/wp-content/uploads/2022/10/Raise-Flag-Salesforce-Service-Cloud-Voice.jpg)
2. Agent can enter the Message and click Raise button to seek help or assistance.
![](https://www.infallibletechie.com/wp-content/uploads/2022/10/Salesforce-Service-Cloud-Voice-Raise-Flag-.jpg)
3. Supervisor has to click Monitor to check the messages from the Agent.
![](https://www.infallibletechie.com/wp-content/uploads/2022/10/Salesforce-Service-Cloud-Voice-Lower-Raise-Flag-.jpg)
4. Supervisor can send and receive messages for the agent.
![](https://www.infallibletechie.com/wp-content/uploads/2022/10/Salesforce-Omni-Supervisor-whisper.jpg)
5. Agent can send and receive messages from the Supervisor.
![](https://www.infallibletechie.com/wp-content/uploads/2022/10/Salesforce-Omni-Supervisor-whisper-for-Agents.jpg)