Time spent at Capacity in Salesforce Chat Session Report
Total amount of time in seconds in which an agent’s queue was full.This field would capture the value of the time (seconds) the agent is at full capacity which is ....
Author: Magulan Duraipandian
Dynamic href to list of records in LWC Salesforce
LWC: HTML: <template> <div class="slds-box slds-theme--default"> <template if:true = {records}> <div style = "height: 300px;"> <table class="slds-table slds-table_cell-buffer slds-table_bordered slds-table_striped"> <tr> <th scope ....
Probably Limit Exceeded or 0 recipients Exception in Salesforce
Possible scenarios for Probably Limit Exceeded or 0 recipients Exception in Salesforce are 1. If you send an email to the user who is inactive. 2. If the Email Alert ....
Why .invalid is added to Users email addresses after Sandbox Refresh in Salesforce?
When you create, refresh, or clone a sandbox, user email addresses are modified in your sandbox so that users won't accidentally receive emails while doing developments/implementation and performing testing in ....
Batch Request in Salesforce
Executes up to 25 subrequests in a single request. The response bodies and HTTP statuses of the subrequests in the batch are returned in a single response body. Each subrequest ....
Queue-Based Chat Routing in Salesforce Lightning
1. Go to Omni-Channel Settings under Setup. 2. Select Enable Omni-Channel and click Save Button.3. Go to Chat Settings under Setup.4. Select Enable Chat and click Save Button.5. Go to Skills ....
Simple lightningsnapin/baseChatMessage LWC Component
Sample Code: HTML: <template> <h1>Welcome to the Chat</h1> <div class={messageStyle}> <lightning-formatted-rich-text value={messageContent.value}> </lightning-formatted-rich-text> </div> </template> JavaScript: import BaseChatMessage from 'lightningsnapin/baseChatMessage'; const CHAT_CONTENT_CLASS = 'chat-content'; const AGENT_USER_TYPE = 'agent'; const CHASITOR_USER_TYPE ....
Chat Agent is in an ‘Online’ status but the Chat button shows offline Salesforce Community
1. Go to Community Builder.2. Select the Setting icon.3. Open Security.4. Set the Security Level to "Relaxed CSP: Permit Access to Inline Scripts and Allowed Hosts".5. Make sure the activate ....
getRecord using Lightning Web Component(LWC) in Salesforce
Sample code: Lightning Web Component: HTML: <template> <lightning-card> Contact Name is {name}<br/><br/> Contact Phone Number is {phone} </lightning-card> </template> JavaScript: import { LightningElement, wire, api } from 'lwc'; import { ....
How to setTimeout before calling subTab() in Salesforce workspaceAPI?
setTimeout($A.getCallback()) can be used to setTimeout before calling subTab() in Salesforce workspaceAPI. Check the following sample Lightning Aura Component code for reference. Sample Code: Aura Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:workspaceAPI ....