March 5, 2021

How to allow visitors to save Chat Transcripts in Salesforce?

1. In the Chat Deployment, enable "Allow Visitors to Save Transcripts".
 

2. Visitors can use Save Chat Transcript to save the Chat Transcript.

Vote for this idea - https://trailblazer.salesforce.com/ideaView?id=0874V000000Lz9MQAS, if you would like to configure the Post-Chat Transcript Download Message.

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