Key Features of Salesforce Service Cloud
1. Case Management - http://www.infallibletechie.com/2014/12/case-management-in-salesforce.html
2. Knowledge - http://www.infallibletechie.com/2014/12/salesforce-knowledge.html
3. Live Agent Web Chat - http://www.infallibletechie.com/2013/06/live-agent-implementation-in-salesforce.html
4. Entitlement Management - http://www.infallibletechie.com/2013/06/entitlement-management-in-salesforce.html
5. Chatter for Agent & Team Collaboration
6. Email to Case - http://www.infallibletechie.com/2012/10/email-to-case-in-salesforce.html
7. Web to Case - http://www.infallibletechie.com/2012/12/web-to-case-in-salesforce.html
8. Case Management (Auto-assignment, rules & queues)
9. Customizable Service Console - http://www.infallibletechie.com/2013/04/service-cloud-console-in-salesforce.html
10. Self-Service Portal - http://www.infallibletechie.com/2013/06/self-service-portal-in-salesforce.html
11. Snap In Chat - http://www.infallibletechie.com/2017/05/service-cloud-snap-ins-salesforce.html
12. Case Escalation - http://www.infallibletechie.com/2013/08/escalation-rule-in-salesforce.html
13. Omni-Channel - http://www.infallibletechie.com/2017/04/omni-channel-in-salesforce.html
14. Macros - http://www.infallibletechie.com/2015/07/implementing-macros-in-salesforce.html
1. Case Management - http://www.infallibletechie.com/2014/12/case-management-in-salesforce.html
2. Knowledge - http://www.infallibletechie.com/2014/12/salesforce-knowledge.html
3. Live Agent Web Chat - http://www.infallibletechie.com/2013/06/live-agent-implementation-in-salesforce.html
4. Entitlement Management - http://www.infallibletechie.com/2013/06/entitlement-management-in-salesforce.html
5. Chatter for Agent & Team Collaboration
6. Email to Case - http://www.infallibletechie.com/2012/10/email-to-case-in-salesforce.html
7. Web to Case - http://www.infallibletechie.com/2012/12/web-to-case-in-salesforce.html
8. Case Management (Auto-assignment, rules & queues)
9. Customizable Service Console - http://www.infallibletechie.com/2013/04/service-cloud-console-in-salesforce.html
10. Self-Service Portal - http://www.infallibletechie.com/2013/06/self-service-portal-in-salesforce.html
11. Snap In Chat - http://www.infallibletechie.com/2017/05/service-cloud-snap-ins-salesforce.html
12. Case Escalation - http://www.infallibletechie.com/2013/08/escalation-rule-in-salesforce.html
13. Omni-Channel - http://www.infallibletechie.com/2017/04/omni-channel-in-salesforce.html
14. Macros - http://www.infallibletechie.com/2015/07/implementing-macros-in-salesforce.html
15. Einstein Bot - https://www.infallibletechie.com/2018/06/einstein-bot.html
16. Digital Engagement Messaging- https://www.infallibletechie.com/2020/04/digital-engagement-messaging-in.html
17. Field Service Lightning in Salesforce - https://www.infallibletechie.com/2016/06/field-service-lightning-in-salesforce.html
No comments:
Post a Comment