Service Cloud console in Salesforce

A Service Cloud console is an app that’s designed for users in fast-paced environments who need to find, update, and create records quickly. It improves on the Console Tab by letting you:
  • Work with fewer clicks and less scrolling
  • Limit switching between pages
  • Use keyboard shortcuts to perform actions
  • Easily spot important fields on records
  • See records and their related items as tabs on one screen so that you never lose context or navigate too far from a record
  • Jot notes on each record in an interaction log
  • See visual indicators in real time when lists and records are changed by others
  • Solve cases by quickly scanning Salesforce Knowledge articles
  • Access a SoftPhone for Salesforce CRM Call Center in a footer instead of a sidebar
  • Chat with customers in real time using Live Agent

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