A Service Cloud console is an app that’s designed for users in fast-paced environments who need to find, update, and create records quickly. It improves on the Console Tab by letting you:

• Work with fewer clicks and less scrolling
• Limit switching between pages
• Use keyboard shortcuts to perform actions
• Easily spot important fields on records
• See records and their related items as tabs on one screen so that you never lose context or navigate too far from a record
• Jot notes on each record in an interaction log
• See visual indicators in real time when lists and records are changed by others
• Solve cases by quickly scanning Salesforce Knowledge articles
• Access a SoftPhone for Salesforce CRM Call Center in a footer instead of a sidebar
• Chat with customers in real time using Live Agent