A Service Cloud console is an app
that’s designed for users in fast-paced environments who need
to find, update, and create records quickly. It improves on the Console Tab by letting you:
that’s designed for users in fast-paced environments who need
to find, update, and create records quickly. It improves on the Console Tab by letting you:
- Work with fewer clicks and less scrolling
- Limit switching between pages
- Use keyboard shortcuts to perform actions
- Easily spot important fields on records
- See records and their related items as tabs on one screen so that
you never lose context or navigate too far from a record - Jot notes on each record in an interaction log
- See visual indicators in real time when lists and records are
changed by others - Solve cases by quickly scanning Salesforce Knowledge articles
- Access a SoftPhone for Salesforce CRM Call Center in a footer
instead of a sidebar - Chat with customers in real time using Live Agent
Cheers!!!
