prepopulatedPrechatFields attribute can be used to pre-populate Pre-Chat Form Fields in Salesforce Embedded Service Chat. Sample Code: embedded_svc.settings.prepopulatedPrechatFields = { FirstName: "Magulan", LastName: "Duraipandian", Email: "magulandemo@infallibletechie.com" }; Output: https://youtu.be/iCIb-JN3Z84
1. Select Enable Queue under Chat Button. 2. Set the Overall Queue Size. In my example, I have set it to 3. So, if all the agents are at 100% ....
<liveAgent:clientChatQueuePosition /> in Salesforce Chat can be used to show the Queue position. Sample Code: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: 100%; padding: 0; margin: 0 ....
embedded_svc.settings.language should be adjusted to display the Chat in the specified language.For example, embedded_svc.settings.language = 'fr' will display the information in French. Supported Languages - https://help.salesforce.com/articleView?id=faq_getstart_what_languages_does.htm&type=5
Total amount of time in seconds in which an agent’s queue was full.This field would capture the value of the time (seconds) the agent is at full capacity which is ....
1. Go to Omni-Channel Settings under Setup. 2. Select Enable Omni-Channel and click Save Button.3. Go to Chat Settings under Setup.4. Select Enable Chat and click Save Button.5. Go to Skills ....
1. Enable Conversation monitoring in Supervisor Settings.2. In Supervisor Tab, expand an agent to Monitor/View the Chats.3. To view the Conversation, click Monitor link.Note:Even though the Agent ended the chat, ....
Create a Pending Service Routing record with the below fields to route the Work to the specific Agent using Omni-Channel. PreferredUserId:Agent Id(User Id) to route the work. IsPreferredUserRequired:Boolean to define ....
1. Create a custom report type with Primary Object "Chat Transcripts". 2. Select Chat Transcript Events to relate it with Chat Transcript object. 3. Create a Report with the custom ....
Chat Transcript object have several standard fields. For Example, Chat Button in Chat Transcript object stores the chat button id that the visitor clicked to initiate the chat.Reference Link:https://help.salesforce.com/articleView?id=live_agent_transcript_fields.htm&type=5To save ....