Chat Button Type in Salesforce
1. Automated Invitationa. Small window Pops up in the screen to start the Chat.Automated Invitation Animation Setup:2. Chat Buttona. Doesn't popup.
Tag: Salesforce Service Cloud
How to pre-populate Pre-Chat Form Fields in Salesforce Embedded Service Chat?
prepopulatedPrechatFields attribute can be used to pre-populate Pre-Chat Form Fields in Salesforce Embedded Service Chat. Sample Code: embedded_svc.settings.prepopulatedPrechatFields = { FirstName: "Magulan", LastName: "Duraipandian", Email: "magulandemo@infallibletechie.com" }; Output: https://youtu.be/iCIb-JN3Z84
How to avoid “Your chat request has been canceled because no agents are available.” in Salesforce Chat?
1. Select Enable Queue under Chat Button. 2. Set the Overall Queue Size. In my example, I have set it to 3. So, if all the agents are at 100% ....
liveAgent:clientChatQueuePosition in Salesforce Chat
<liveAgent:clientChatQueuePosition /> in Salesforce Chat can be used to show the Queue position. Sample Code: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: 100%; padding: 0; margin: 0 ....
Salesforce Language Settings for Embedded Service Chat
embedded_svc.settings.language should be adjusted to display the Chat in the specified language.For example, embedded_svc.settings.language = 'fr' will display the information in French. Supported Languages - https://help.salesforce.com/articleView?id=faq_getstart_what_languages_does.htm&type=5
Time spent at Capacity in Salesforce Chat Session Report
Total amount of time in seconds in which an agent’s queue was full.This field would capture the value of the time (seconds) the agent is at full capacity which is ....
Queue-Based Chat Routing in Salesforce Lightning
1. Go to Omni-Channel Settings under Setup. 2. Select Enable Omni-Channel and click Save Button.3. Go to Chat Settings under Setup.4. Select Enable Chat and click Save Button.5. Go to Skills ....
How to monitor/view tabs/workitems opened by Agents via Omni-Channel Supervisor Tab in Salesforce?
1. Enable Conversation monitoring in Supervisor Settings.2. In Supervisor Tab, expand an agent to Monitor/View the Chats.3. To view the Conversation, click Monitor link.Note:Even though the Agent ended the chat, ....
How to route the Work to the specific Agent using Omni-Channel in Salesforce?
Create a Pending Service Routing record with the below fields to route the Work to the specific Agent using Omni-Channel. PreferredUserId:Agent Id(User Id) to route the work. IsPreferredUserRequired:Boolean to define ....
Chat Drops Salesforce Report
1. Create a custom report type with Primary Object "Chat Transcripts". 2. Select Chat Transcript Events to relate it with Chat Transcript object. 3. Create a Report with the custom ....