Visualforce components can be used to customize the appearance and behavior of chat windows. Check the below example. Visualforce Page: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: ....
Static Resource for Chat Image:Chat Button Configuration:Code Change: Output:
embedded_svc.settings.extraPrechatFormDetails can be used in Salesforce Embedded Service Chat to pass value to the Custom Field on the Chat Transcript object/entity. Create a Custom Field in the Chat Transcript object ....
Salesforce Queues typically route work based on a First-In, First-Out (FIFO) principle, prioritizing items that have been waiting the longest. However, more urgent work may enter the queue while other ....
1. In the Chat Deployment, enable "Allow Visitors to Save Transcripts". 2. Visitors can use Save Chat Transcript to save the Chat Transcript. Vote for this idea - https://trailblazer.salesforce.com/ideaView?id=0874V000000Lz9MQAS, if ....
1. Create an Apex Class to fetch currently logged in user details. public class PreChatValuesController { @AuraEnabled public static user fetchUserDetails() { User ....
Using Automated Invitation in Salesforce Chat, we can prompt the website visitor if they want to chat with an agent or service representative if the user or visitor has been ....
1. Setup Routing Configuration. 2. Create a Queue. 3. Create a Chat Button with the Queue created in Step 2. 4. Create a Chat Deployment. 5. Create Embedded Service Deployment. ....
1. Port your number. Use the below link for doing this. https://docs.aws.amazon.com/connect/latest/adminguide/port-phone-number.html Note: It takes several weeks to do this sometimes. 2. Once ported, set up phone numbers for your ....
Salesforce Einstein BOT conversations can be transferred to Queue(Omni-Channel Queues) Another Bot Skills(Skill Based Routing) Note:Once the Bot transfers it, Omni-Channel process kicks in. Help Articles:1. To Queuea. https://help.salesforce.com/articleView?id=000351918&language=en_US&mode=1&type=1b. https://help.salesforce.com/articleView?id=sf.bots_service_transfer_queue.htm&type=5 ....