How to monitor/view tabs/workitems opened by Agents via Omni-Channel Supervisor Tab in Salesforce?

1. Enable Conversation monitoring in Supervisor Settings.

2. In Supervisor Tab, expand an agent to Monitor/View the Chats.

3. To view the Conversation, click Monitor link.

Even though the Agent ended the chat, the capacity is not released. Capacity will be released once the Agent closes the Tab.