January 31, 2021

How to avoid "Your chat request has been canceled because no agents are available." in Salesforce Chat?

1. Select Enable Queue under Chat Button.

2. Set the Overall Queue Size.

In my example, I have set it to 3. So, if all the agents are at 100% capacity, 3 chats can be queued. If additional Chats comes in, it will be denied.
 

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