Accept Date(AcceptDateTime) on Agent Work is populated when the agent accepts the Work Item(Case, Chat, Messaging Session, etc.) via Omni-Channel Widget. So, we can use this field to to find ....
Option 1 - API: Report Subscription: https://{Your Domain URL}/services/data/v56.0/analytics/notifications?source=lightningReportSubscribe&ownerId=0053t00000AG695AAD Dashboard Subscription: https://{Your Domain URL}/services/data/v56.0/analytics/notifications?source=lightningDashboardSubscribe&ownerId=0053t00000AG695AAD Option 2 - SOQL: SELECT Id, CronJobDetailId, State FROM CronTrigger WHERE CronJobDetail.JobType = 'A' AND OwnerId ....
Salesforce Custom Report Type on Reports with Dashboard Components can be used to find Reports usage in Dashboards. 1. Create a Custom Report Type on Reports with Dashboard Components. 2. ....
To create a Joined Report in Salesforce Lightning Experience, check the following steps. 1. Go to Reports Tab. 2. Click New Report button to create a Report. 3. Select Report ....
1. Create a Report Type for Agent Work entity. 2. Create a Row Level Formula field in the Report using the below formula. (AgentWork.AcceptDateTime-AgentWork.CreatedDate)*24*60*60 Output: https://youtu.be/xsSkCRKelLc
1. Create a report. 2. Group it using a field/column. 3. Use Add Chart and add a Line Chart. 4. Select "Cumulative" option. Output: https://youtu.be/Mg0-taAAj8A
Bucket Column can be used to group Opportunities between Step 1 through Step 3 and Step 4 through Step 5 in Salesforce Report. 1. Create a Step picklist field in ....
1. Edit the Report. 2. Select Properties. 3. Click Select Folder. 4. Click All Folders. 5. Click Public Reports Folder and click Select Folder. 6. Report will be now in ....
When the incoming calls are not attended by the Agents, there will be an entry in Agent Work entity with the status "Unavailable". 1. Create a Custom Report Type on ....
Whenever records are routed to the agents via Salesforce Omni-Channel, they are routed using Agent Work Object/Entity records. 1. Create Agent Work Custom Report Type. 2. Create a Report using ....
