1. Create a Report Type for Agent Work entity.
2. Create a Row Level Formula field in the Report using the below formula.
(AgentWork.AcceptDateTime-AgentWork.CreatedDate)*24*60*60
Output:
How to find Visitor Wait Time to Chat in Salesforce?
1. Create a Report Type for Agent Work entity.
2. Create a Row Level Formula field in the Report using the below formula.
(AgentWork.AcceptDateTime-AgentWork.CreatedDate)*24*60*60Output: