![](https://www.infallibletechie.com/wp-content/uploads/2023/01/Find-each-agent-accepted-Salesforce-Omni-Channel-Work-Items-1024x576.jpg)
Accept Date(AcceptDateTime) on Agent Work is populated when the agent accepts the Work Item(Case, Chat, Messaging Session, etc.) via Omni-Channel Widget. So, we can use this field to to find each agent accepted Salesforce Omni-Channel Work Items per day.
1. Create a Custom Report Type with Agent Work object/entity.
![](https://www.infallibletechie.com/wp-content/uploads/2022/04/Agent20Work20Custom20Report20Type.png)
2. Create a Report using the Custom Report Type created in Step 1. Group the report using Accept Date and User: Full Name fields.
![](https://www.infallibletechie.com/wp-content/uploads/2023/01/Find-each-agent-accepted-Salesforce-Omni-Channel-Work-Items-per-day.jpg)
Using the above Report, we can easily find how many work items were accepted by the agents from Omni-Channel per day.