We can pass Pre-Chat information to Salesforce Agentforce Agents. In order to do so, update the Messaging Session record with the Pre-Chat information. In the Agentforce Agent, use the Messaging ....
We can preview Salesforce Lightning Web Component locally without saving/deploying the changes to the server. Steps: 1. Run the following command to update your Salesforce CLI version to the latest. ....
Use the following apex code as a reference to check whether the BOT Version is activated or deactivated and build version. Sample Apex Code: Id BOTVersionId = '0X9Ho000000l3uFKAQ'; try { ....
Managing your Salesforce agents just got a whole lot easier. Whether you're scaling operations or temporarily pausing access, you can now activate or deactivate Agentforce Agents seamlessly using a RESTful ....
ConnectApi.BotVersionActivation.updateVersionStatus() can be used to Activate or Deactivate Salesforce BOT Version using Apex. Please check the following sample apex code for your reference. Sample Apex Code: Id BOTVersionId = '0X9Ho000000l3uFKAQ'; ....
In this Blog Post, we are going to see how to display Salesforce Lightning Web Component to create Case record when the Agentforce Session is escalated and agents are not ....
Gain granular control over the look and feel of your Salesforce Messaging for Web chat interactions. The lightningSnapin__MessagingTextMessageBubble target facilitates the inclusion of Lightning Web Components, providing a mechanism to ....
In this Blog Post, we are going to see how to connect to the Salesforce Data Cloud API. Prerequisites: 1. OpenSSL to generate Key and Cert. 2. Salesforce Data Cloud ....
Exception: { "error": "invalid_grant", "error_description": "audience is invalid" } Resolution: For "aud" value, please check the following when generating JWT. Production: https://login.salesforce.com Sandbox: https://test.salesforce.com Experience Cloud site: https://site.force.com/customers The issue ....
Sensitive Data Rules can be configured to mask or hide or remove sensitive information in the Salesforce Messaging for Web Messaging Sessions. Steps: 1. Go to Salesforce Setup. 2. In ....