Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up and create a Workspace in Slack - https://slack.com/get-started#/createnew. 4. Install Service Cloud for Slack App. ....
The Slack Workspace ID for Token is invalid Exception is thrown when the Workspace Id is incorrect. In order to fix the issue, 1. Hard code the correct Slack Workspace ....
collaborationAppId from Salesforce Get Swarming Collaboration Tool Settings Flow action will return null if "Select a Collaboration Tool" is not set in Swarming Setup. To fix the issue, follow the ....
There are several Salesforce Career paths available. Choose your career path wisely per your interests. Career in Salesforce platform includes the following: Salesforce Developer: https://www.infallibletechie.com/2014/11/roles-of-salesforce-developer.html Salesforce Admin: https://www.infallibletechie.com/2014/11/roles-of-salesforce-administrator.html Salesforce Business Analyst: ....
getAgentWorkload() from Omni toolkit can be used to get Agent configured and assigned Omni-Channel Capacity. Sample Code: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkit" /> <lightning:card> <lightning:button label="Get workload" onclick="{! c.getAgentWorkload }" ....
Raise Flag in Salesforce Omni-Channel feature will help an agent to send a request for help (raise a flag) to a supervisor. 1. In an active Voice Call, agent can ....
Primary Campaign Source field in Salesforce Opportunity is automatically populated when the Lead is Converted or when an Opportunity is created from Contact with associated Campaigns. When the Converted Lead ....
To delete Slack or revoke Slack or disconnect Slack Authentication to re-authenticate in Salesforce, check the following steps: 1. Go to Settings. 2. Select Slack User Mappings. 3. Use Delete ....
Exception: Your org is missing a Service Channel for this Swarm Member, or skills, or both. To run Swarming flows, set up Omni-Channel and add both the Service Channel for ....
We can redirect users to a different page when agents are offline or not available to accept Salesforce Chats. Note: This is applicable to legacy Salesforce Chat and not the ....