How to notify the Case Owner if the Case is not worked for more than 5 days in Salesforce?
1. Create Escalation rule. 2. Create a rule entry with Case Closed equals to false. 3. Create an Action to escalate at 120 hours i.e 5 days.
Author: Magulan Duraipandian
How to listen to Salesforce Platform Event from simple CometD application using Java programming?
1. Install Java Development Kit 8 or later. 2. Download and Install Apache Maven.https://maven.apache.org/index.html 3. Download and Install Eclipse. 4. Use the following command to clone the sample CometD connector.git ....
How to retrieve and deploy territory-based sharing rules using ANT tool in Salesforce?
SharingTerritoryRule should be used to retrieve Territory Sharing Rules. package.xml:<?xml version="1.0" encoding="UTF-8"?><Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>*</members> <name>SharingTerritoryRule</name> </types> <version>52.0</version></Package>
Chatter compact is looking different in other objects Lightning Record Pages when compared to Case, Lead and Social Post object in Salesforce
The Case, Lead and Social Post objects uses the Compact Feed. Other objects doesn't use Compact Feed.Please check the following article for reference.https://help.salesforce.com/apex/HTViewSolution?urlname=Chatter-feed-Like-options-are-different-with-thumbs-up-icon-on-posts-or-menu-with-Like-on-Chatter&language=en_USCase, Lead, and Social post objects are supported ....
Spell Check not working in Email compose in Salesforce after Winter ’22 release
If the Spell Check is not working in Salesforce Email Composer, use CTRL for Windows and CMD for MacOS along with right click operation. This is expected. Please check the ....
LastViewedDate in Salesforce
Note:This field is not available in KnowledgeArticle entity.https://help.salesforce.com/s/articleView?id=000332637&type=1 LastViewedDate is a date time field.To update this when SOQL retrieve the field, use FOR VIEW Clause.https://www.infallibletechie.com/2014/01/for-view-in-soql.html Sample SOQL:SELECT Name, CreatedDate, LastModifiedDate, LastViewedDate FROM ....
How to report on an object and it’s related Feeds(Chatter Posts) in Salesforce?
1. Create a Custom Report type with Account and it's related Feeds for example.2. Create a Report using the above Custom Report Type.
“Your query request was running for too long” exception in Salesforce
Your query request was running for too long[sf: QUERY_TIMEOUT]. Reason [QUERY_TIMEOUT: Your query request was running for too long.]If the query runs more than 2 mins(120 seconds), the query times ....
Missed Chats in Salesforce
Check the following article for possible reasons. https://help.salesforce.com/s/articleView?id=000335265&type=1 Possible solutions to avoid 1. Use the Omni-Supervisor tab to find the agents Availability and Queue capacity and usage. 2. Increase the ....
How to find/query/SQOL all the Chatter Posts for a specific user in Salesforce?
To find/query/SQOL all the Chatter Posts for a specific user in Salesforce, run a SOQL FeedItem object/entity where InsertedById is filtered by the id of the user. SOQL: SELECT Id, ....