Salesforce actively block SSO logins when you are logged in(impersonated) as a different user. As an admin or delegated admin, you can login as an user using Login button on ....
IsCompleted field in CaseMilestone is not Writeable/Editable.So, this cannot be updated. But, to update the IsCompleted field, update the CompletionDate field. Once the CompletionDate field is updated, the IsCompleted flag will ....
Sample Apex Class: public class Sample { public static void insertRecord( SObject objRecord ) { try { insert objRecord; ....
Requirement: Mark First Response Milestone as completed when the agent changes the status of the Case from New to Working. Note: IsCompleted field in CaseMilestone is not Writeable/Editable. So, this ....
Using Schema.getGlobalDescribe() and Schema.SObjectField, we can find all the Unique property enabled fields within an object in Salesforce. Use the following sample code to find all the unique property enabled ....
Sample Code: Apex Class: public with sharing class ExistingFilesController { @AuraEnabled( cacheable = true ) public static List < ContentDocument > fetchContentDocuments( String strRecordId ) { List ....
Sample Code: HTML: <template> <lightning-card> <div class="c-container"> <lightning-layout> <lightning-layout-item padding="around-small"> <div class="header-column"> <img src="https://infallibletechie8-dev-ed--c.documentforce.com/servlet/servlet.ImageServer?id=0155f000000F6it&oid=00D5f000001y2Vs" height="200" width="200"/> </div> </lightning-layout-item> ....
1. Create a Flow to create Case record. The flow will be called from the BOT when the Chat is transferred to the agent. 2.Create the following trigger on AgentWork ....
1. Create the following Apex class.Apex Controller:public class ChatAcceptedController { @AuraEnabled public static void updateCase( String strChatTranscriptId, String strUserId ) { LiveChatTranscript objChatTranscript = [ SELECT Id, CaseId ....
Decline (Timeout) happens when the agent don't accept the Chat within the Push Timeout. To know more about Push Timeout, please check the following: https://www.infallibletechie.com/2021/07/how-to-assign-chat-to-other-available.html Routing Configuration: Sample Chat Transcript ....