Custom Field:
Code Snippet:
embedded_svc.settings.extraPrechatFormDetails = [ {
"label": "Skill Selected",
"value": "Sales",
"transcriptFields":[ "Skill__c" ],
"displayToAgent": true
} ];
embedded_svc.settings.extraPrechatFormDetails = [ {
"label": "Skill Selected",
"value": "Sales",
"transcriptFields":[ "Skill__c" ],
"displayToAgent": true
} ];
Output:
Hello, I need to add Contact Custom field to embedded service I can see it is editable on Contact but I am not able to add it in Prechat Page, I can see in the list but when I add it nothing gets add. It would be very helpful if you can Guide me
ReplyDeleteOnce you add, it takes few mins to show it on the pre chat
DeleteWhere did you add the snippet code for this?
ReplyDeleteThis is for Embedded Chat Service. I added it to the existing code snippet from the Embedded Chat Service.
Delete