Custom Field:
Code Snippet:
embedded_svc.settings.extraPrechatFormDetails = [ {
"label": "Skill Selected",
"value": "Sales",
"transcriptFields":[ "Skill__c" ],
"displayToAgent": true
} ];
embedded_svc.settings.extraPrechatFormDetails = [ {
"label": "Skill Selected",
"value": "Sales",
"transcriptFields":[ "Skill__c" ],
"displayToAgent": true
} ];
Output: