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February 19, 2021
Porting Existing Number in Salesforce Service Cloud Voice
1. Port your number. Use the below link for doing this.
https://docs.aws.amazon.com/connect/latest/adminguide/port-phone-number.html
Note:
It takes several weeks to do this sometimes.
2. Once ported, set up phone numbers for your contact center.
Check the below articles for additional information.
https://docs.aws.amazon.com/connect/latest/adminguide/contact-center-phone-number.html
https://help.salesforce.com/articleView?id=sf.voice_setup_amazon_connect_details.htm&type=5
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