1. Make sure Visualforce domain URL is added to the Approved origins.
https://your-domain.lightning.force.com
Note:
This is a Mandatory step.
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Amazonconnect20Approved20Domains.png)
2. “Softphone Popout Enabled” should be enabled on Call Center Definition “ACLightningAdapter”.
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Softphone20Popout20Enabled20Salesforce20AmazonConnect20CTI.jpg)
1. Make sure Visualforce domain URL is added to the Approved origins.
https://your-domain.lightning.force.com
Note:
This is a Mandatory step.
2. “Softphone Popout Enabled” should be enabled on Call Center Definition “ACLightningAdapter”.