Agents are not available Salesforce Messaging for Web
Message: Agents are not available. Try again later. Resolution: "Agents are not available. Try again later." message is shown on the Messaging for Web if the Omni-Channel flow didn't use ....
Category: Salesforce
Salesforce Einstein Case Summaries
Salesforce Service representatives have the flexibility to create detailed Case Work Summaries directly from two primary locations within the platform: the Case Feed and the Case Comments. Whether they’re reviewing ....
Salesforce Agentforce to Agent transfer Business Hours Check
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
Salesforce Agentforce Agent from Gmail
Prerequisites: Please complete the Lightning for Gmail configuration. https://www.infallibletechie.com/2018/07/lightning-for-gmail-in-salesforce.html Output: Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_everywhere_with_gmail_int_copilot.htm&type=5&release=252 https://youtu.be/S2bgvWnvhvc
Prevent multiple inputs Salesforce Agentforce and Messaging for Web
To prevent multiple inputs to the Salesforce Agentforce when using Messaging for Web feature, we can make use of enableUserInputForConversationWithBot. When embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot is set to false, end users won't be ....
Pass Messaging Session Id in Salesforce Messaging Component
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....
Salesforce Omni-Channel Flow reasonForNotRouting
reasonForNotRouting will be returned only if the Omni-Channel Flow didn't invoke Route Work action. Message set to the reasonForNotRouting variable in the Omni-Channel flow will be shown on the Messaging ....
Citation for Salesforce Knowledge Article in Agentforce
For Salesforce Agentforce Data Library to include citations, please enable"Show Sources" for the knowledge sources. Go to Agents in Salesforce Setup. Open the Agentforce Agent in the Builder. Go to ....
Salesforce Knowledge Translation
Prerequisites: Go to Salesforce Setup. Open Knowledge Settings. Add multiple languages as per your business need. Submit for Translation: Submit for Translation standard Action can be use used to submit ....
Blur file preview Salesforce Messaging
To hide sensitive files to the agents, Blur file preview feature can be used. Open and edit the Lightning record page. In the standard Enhanced Conversation component configuration, enable "Blur ....