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Salesforce

Einstein Bot to Service Agent Transfers in Salesforce

Salesforce Einstein BOT conversations can be transferred to Queue(Omni-Channel Queues) Another Bot Skills(Skill Based Routing) Note:Once the Bot transfers it, Omni-Channel process kicks in. Help Articles:1. To Queuea. https://help.salesforce.com/articleView?id=000351918&language=en_US&mode=1&type=1b. https://help.salesforce.com/articleView?id=sf.bots_service_transfer_queue.htm&type=5 ....

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How to pass URL Parameters to Lightning LWC Component Tab from Visualforce Page in Salesforce?

Sample Code:Visualforce Page:<apex:page controller="SampleVFController">    <apex:form >        <apex:commandButton value="Click" action="{!openLightningComponent}"/>    </apex:form></apex:page>Apex Class:public class SampleVFController {        public PageReference openLightningComponent() {                PageReference pg = new PageReference( '/lightning/n/Sample_LWC' );        pg.setRedirect( true ....

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How to pass URL Parameters to Lightning Aura Component Tab from Visualforce Page in Salesforce?

Sample Code: Visualforce Page: <apex:page controller="SampleVFController">     <apex:form>         <apex:commandButton value="Click" action="{!openLightningComponent}"/>     </apex:form> </apex:page> Apex Class: public class SampleVFController {          public PageReference openLightningComponent() {        ....