How to calculate Agent total spent time on Chat in Salesforce?
Report on Agent Work object/entity can be used to calculate Agent total spent time on Chat in Salesforce. 1. Create a Report Type on Agent Work entity. 2. Create a ....
Category: Salesforce
Salesforce Pre Chat for Embedded Service using Lightning Aura Component
Sample Code: Aura Component: <aura:component implements="lightningsnapin:prechatUI"> <lightningsnapin:prechatAPI aura:id="prechatAPI"/> <aura:handler name="init" value="{!this}" action="{!c.onInit}" /> <aura:attribute name="startBool" type="Boolean" default="false"/> <aura:attribute name="errorBool" type="Boolean" default="false"/> <aura:attribute name="firstName" type="Boolean" default="false"/> ....
Calling Apex from Salesforce PreChat API
Sample Code: <aura:component implements="lightningsnapin:prechatUI" controller="PreChatController"> If you are using Site, then do the below steps. 1. Go to the Site. 2. Click Public Access Settings. 3. Add the Apex Class to the Apex Class ....
How to deploy Remote Site Setting using ANT tool in Salesforce?
Sample package.xml:<?xml version="1.0" encoding="UTF-8"?><Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>Test</members> <name>RemoteSiteSetting</name> </types> <version>50.0</version></Package>
Knowledge Field History Tracking in Salesforce
1. Enable "Track Field History".2. Use Set History Tracking.
Find users part of Permission Set License in Salesforce
Syntax:SELECT Id, UserName FROM User WHERE Id IN ( SELECT AssigneeId FROM PermissionSetLicenseAssign WHERE PermissionSetLicense.MasterLabel = '<Name of the Permission Set License' ) You can get the Name of the Permission ....
Block Visitor or Spam Block from Chat Salesforce
1. Create a Chat Agent Configuration. 2. Enable "Visitor Blocking Enabled". 3. Add Agents or their profiles to it. 4. Now agents can view Block icon. Block Unwanted Chat customers:https://help.salesforce.com/articleView?id=sf.live_agent_block_IPs_enduser.htm&type=5 ....
Files attached to Messages in Salesforce Messaging
Files are stored in ContentDocument entity. Use this soql to find the ContentDocumentId. SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId = '<MessagingSessionId>' Example: 1. Run the below SOQL.SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId ....
Drop Additional Skills Time-Out (seconds) in Salesforce Skill-Based Routing
Drop Additional Skills Time-Out (seconds) in Salesforce Skill-Based Routing Drop Additional Skills Time-Out (seconds) in Salesforce Skill-Based Routing is used to set the time(seconds) to elapse before additional skills are ....
Sample Salesforce Canvas App running Locally
1. Download the below Project and extract it. https://github.com/forcedotcom/SalesforceCanvasFrameworkSDK 2. Move it to a directory. In my case, I have moved it to Documents folder. 3. Install GIT. 4. Install ....