How to get Topics created by me in Salesforce?
SOQL:SELECT Id, Name, CreatedById FROM Topic WHERE CreatedById = '0054x000003WYaSAAW'
Category: Salesforce
How to avoid transferring Messaging Session to an Agent when an exception occurs in Salesforce Einstein Bot?
1. Configure Error Handler Dialog. 2. Instead of Transfer to Agent use Show a Menu with Options. Add some user friendly message to the user. Output:
Popover Dialog using Aura Lightning Component
Primary component:<aura:component implements="force:appHostable" > <aura:attribute name="showBool" type="boolean" default="false"/> <lightning:card> <a onmouseover="{!c.show}">View</a><br/> <aura:if isTrue="{!v.showBool}"> <section aria-describedby="dialog-body-id-98" aria-labelledby="dialog-heading-id-103" class="slds-popover ....
How to create Messaging End User using Apex in Salesforce?
Sample Code:MessagingEndUser objMsgUser = new MessagingEndUser();objMsgUser.ContactId = '<ContactId>';objMsgUser.MessagingChannelId = '<Messaging Channel Id>';objMsgUser.MessagingConsentStatus = 'ImplicitlyOptedIn';objMsgUser.MessageType = 'Text';//For SMS Channel/*The phone number or Facebook page ID associated with this Messaging end user.*/objMsgUser.MessagingPlatformKey ....
How to add Knowledge widget in Salesforce Lightning Console?
1. In the Lightning Record Page, use the Knowledge component. 2. When you open a Case record, it will display the relevant Articles. 3. Attach Article can be use to ....
How to create External object and relate it to Salesforce Object using Heroku?
1. Create a Heroku App. 2. Go to Resource Tab. Install Heroku Connect and Heroku Postgres add-ons. 3. Create a table in Heroku Postgres. Make sure to create a column ....
Using FindOrCreate from Salesforce Chat to link Account to Chat Transcript
Sample Code:/* Custom detail is to show it to the agent before accepting the Chat and for findOrCreate */liveagent.addCustomDetail( "Company", "Disney" );liveagent.addCustomDetail( "First Name", "Mickey" );liveagent.addCustomDetail( "Last Name", "Mouse" );liveagent.addCustomDetail( ....
Using FindOrCreate from Salesforce Chat
Sample code: /* Custom detail is to show it to the agent before accepting the Chat and for findOrCreate */ liveagent.addCustomDetail( "First Name", "Mickey" ); liveagent.addCustomDetail( "Last ....
Agent Photo/Agent Avatar in Salesforce Embedded Service Chat
Agent Avatar image in Static Resource: Store the Avatar image in Salesforce Static Resource. Set the URL in embedded_svc.settings.avatarImgURL to set avatar image to the Embedded Chat in Salesforce. Sample ....
How to show Queue Position in Salesforce Chat?
Visualforce components can be used to customize the appearance and behavior of chat windows. Check the below example. Visualforce Page: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: ....