Salesforce Interview Questions with Answers Part 67
1. Secondary Routing Priority in Salesforce Omni-Channel In a queue, priority is determined by how long the work item has been waiting—first in, first out. However, while a work item ....
Category: Salesforce
Salesforce Related Record Component Exception
If you get We can’t display this information. Ask your admin for help or any other exception from Related Record Component, please check the below. 1. Find the Quick Actions added ....
Agent Offline issue when Einstein Bot is configured in Salesforce
1. Make sure "Require Agent Online" is Off. 2. Check "Permitted Domains" in the Chat Deployment. Company Website URL to test from the Websitewww.infallibletechie.com Visualforce Domain URL to test from ....
How to calculate Agent total spent time on Chat in Salesforce?
Report on Agent Work object/entity can be used to calculate Agent total spent time on Chat in Salesforce. 1. Create a Report Type on Agent Work entity. 2. Create a ....
Salesforce Pre Chat for Embedded Service using Lightning Aura Component
Sample Code: Aura Component: <aura:component implements="lightningsnapin:prechatUI"> <lightningsnapin:prechatAPI aura:id="prechatAPI"/> <aura:handler name="init" value="{!this}" action="{!c.onInit}" /> <aura:attribute name="startBool" type="Boolean" default="false"/> <aura:attribute name="errorBool" type="Boolean" default="false"/> <aura:attribute name="firstName" type="Boolean" default="false"/> ....
Calling Apex from Salesforce PreChat API
Sample Code: <aura:component implements="lightningsnapin:prechatUI" controller="PreChatController"> If you are using Site, then do the below steps. 1. Go to the Site. 2. Click Public Access Settings. 3. Add the Apex Class to the Apex Class ....
How to deploy Remote Site Setting using ANT tool in Salesforce?
Sample package.xml:<?xml version="1.0" encoding="UTF-8"?><Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>Test</members> <name>RemoteSiteSetting</name> </types> <version>50.0</version></Package>
Knowledge Field History Tracking in Salesforce
1. Enable "Track Field History".2. Use Set History Tracking.
Find users part of Permission Set License in Salesforce
Syntax:SELECT Id, UserName FROM User WHERE Id IN ( SELECT AssigneeId FROM PermissionSetLicenseAssign WHERE PermissionSetLicense.MasterLabel = '<Name of the Permission Set License' ) You can get the Name of the Permission ....
Block Visitor or Spam Block from Chat Salesforce
1. Create a Chat Agent Configuration. 2. Enable "Visitor Blocking Enabled". 3. Add Agents or their profiles to it. 4. Now agents can view Block icon. Block Unwanted Chat customers:https://help.salesforce.com/articleView?id=sf.live_agent_block_IPs_enduser.htm&type=5 ....