Use Push Time-Out (seconds) to assign the Chat to other available agents when the agent is not accepting the Chats in Salesforce. Push Time-Out is the amount of time given ....
Sample Code: HTML: <template> <lightning-card> <div style="width:200px; padding:0.5rem;"> <lightning-combobox name="filter" label="Industry" value={selectedValue} options={options} onchange={handlePicklistChange} placeholder="Select Industry"> </lightning-combobox> </div> ....
1. Create a Custom Field in Chat Transcript object. 2. Create the same Custom Field in Contact object. 3. Add the Custom field from Contact to the Embedded Service Chat ....
1. Enable Skills-Based Routing under Omni-Channel Settings. 2. Create a Custom Field in Chat Transcript object. I have created Skill__c(Picklist field) to route chats based on the Skill selection. 3. ....
Sample Pre-Chat Visualforce Page Code: <apex:page showHeader="false" standardStylesheets="false" sidebar="false" title="Pre-Chat Form" cache="false"> <!-- form id should be used in getElementById() --> <script type="text/javascript"> (function() { function ....
A price book is a list of products and their prices. To make Products are visible for a Price Book 1. Add the Products to the Price Book and enter the Amount. ....
To check in Visualforce Page, check https://www.infallibletechie.com/2021/05/how-to-find-whether-impersonated-as.html Sample LWC Code: Apex Class: public with sharing class LoggedInUserCheckController { @AuraEnabled( cacheable = true ) public static ....
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1. Make sure you have an active Lead Assignment Rule. 2. Create a Simple Campaign in Salesforce. 3. Check whether the Campaign in Synced. 4. Go to Content Tab. Select ....
1. Open the below link for requesting Salesforce Developer Edition with Pardot. https://developer.salesforce.com/promotions/orgs/pardot-de/ 2. Fill all details. 3. Follow the instructions provided in the email to set password and recovery. ....