Follow the below steps to allow Agents to Decline Requests in Salesforce Omni-Channel. 1. Go to Presence Decline Reasons in Salesforce Setup. 2. Add Presence Decline Reasons. 3. Go to ....
SOQL can be used find the last data entry date on Standard and Custom object in Salesforce. Sample SOQL: SELECT Id, CreatedDate FROM Account WHERE CreatedDate = LAST_N_DAYS:5 ORDER BY ....
Sample Flow: Sample Einstein Bot: Output:
Salesforce Einstein BOT will display the API Name of the Variable whenever the value is null or blank. 1. Do a null check before displaying the variable to the customers. ....
Chat Session records are stored in LiveAgentSession entity. Following Sample code can be used to delete the Chat Session records permanently(hard delete). Sample Code: List < LiveAgentSession > listLiveAgentSessions = ....
For Common scenarios for Apex Trigger in Salesforce, check the following1. How to avoid closing Parent Case when child(related) cases are still open in Salesforce?https://www.infallibletechie.com/2022/02/how-to-avoid-closing-parent-case-when.html 2. How to update parent records ....
Salesforce Einstein BOT Backup Rule will be triggered when the action doesn't result in any choices to display to your customer. Please check the following simple implementation: Sample Backup Rule Setup: ....
"Assigned Work" tab is used to display the work items that are making their way through your queues.Reference Article:https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_work_tab.htm&type=5 If skills-based routing rules on a routing configuration is enabled, and ....
Follow the below steps to enable Forecasting in Salesforce and check it's usage quickly and easily. 1. Go to Forecast Settings in Setup. 2. Enable Forecast. Note: By default it creates ....
1. Salesforce supports only 200 per hour per org for Dashboard refreshes. 2. A dashboard can be refreshed using Refresh button every minute(60 seconds). 3. Dashboard can have 20 components. ....