1. Find the CreatedDate of the Chat Transcript record. SELECT CreatedDate FROM LiveChatTranscript WHERE Id = '5708c000005VqSAAA0' CreatedDate is 2022-04-29T02:42:52 2. Find when the agents from the queue changed their ....
Exception: System.CalloutException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Resolution: This certification exception in Salesforce occurs when the endpoint has certificate issue. Reach ....
There are three possibilities for this issue: 1. Running user for creating Account, Contact and User for Experience Cloud site access doesn't have a Role. To fix this issue, assign ....
Different types of Flows in Salesforce 1. Screen Flow: This can be launched from Quick Action. https://www.infallibletechie.com/2022/02/how-to-pass-record-id-to-flow-in.html 2. Scheduled Flow: Automatically runs in specified interval like daily, weekly, etc This ....
1. Go to User Interface in Salesforce Setup. 2. Enable the check box Enable "Set Audit Fields upon Record Creation" and "Update Records with Inactive Owners" User Permissions. 3. Create ....
Sample Formula for Easter Standard Timezone(GMT or UTC - 4): IF( HOUR(TIMEVALUE( CreatedDate - 4/24 ) ) < 12, "Morning", IF( HOUR(TIMEVALUE( CreatedDate - 4/24 )) < 16, "Afternoon", "Evening" ....
Use Description field to document Salesforce Flow Development. This will make easier for yourself and other developers, admins and architects when they look at it. Share the purpose of the ....
https://hostname/chat/rest/Visitor/Availability can used to find whether a Chat Button is available to receive new incoming Chat Requests in Salesforce. 1. Go to Chat Settings in Salesforce Setup. 2. Copy the ....
Sample Presence Decline Reasons: To report on Agents Decline Reasons, use the following steps. 1. Create a Custom Report Type on Agent Work object. 2. Create a Report using the ....
Follow the below steps to allow Agents to Decline Requests in Salesforce Omni-Channel. 1. Go to Presence Decline Reasons in Salesforce Setup. 2. Add Presence Decline Reasons. 3. Go to ....