How to display list of records retrieved from Flow in Salesforce Einstein Bot?
Sample Flow: Sample Einstein Bot: Output:
Category: Salesforce
Salesforce Einstein BOT is displaying/showing Variable API Name instead of it’s value
Salesforce Einstein BOT will display the API Name of the Variable whenever the value is null or blank. 1. Do a null check before displaying the variable to the customers. ....
How to delete Chat Session Records in Salesforce?
Chat Session records are stored in LiveAgentSession entity. Following Sample code can be used to delete the Chat Session records permanently(hard delete). Sample Code: List < LiveAgentSession > listLiveAgentSessions = ....
Common scenarios of Apex Trigger in Salesforce
For Common scenarios for Apex Trigger in Salesforce, check the following1. How to avoid closing Parent Case when child(related) cases are still open in Salesforce?https://www.infallibletechie.com/2022/02/how-to-avoid-closing-parent-case-when.html 2. How to update parent records ....
Salesforce Einstein BOT Backup Rule
Salesforce Einstein BOT Backup Rule will be triggered when the action doesn't result in any choices to display to your customer. Please check the following simple implementation: Sample Backup Rule Setup: ....
Assigned Work in Salesforce Omni-Supervisor does not capture or display any information
"Assigned Work" tab is used to display the work items that are making their way through your queues.Reference Article:https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_work_tab.htm&type=5 If skills-based routing rules on a routing configuration is enabled, and ....
Salesforce Forecasting
Follow the below steps to enable Forecasting in Salesforce and check it's usage quickly and easily. 1. Go to Forecast Settings in Setup. 2. Enable Forecast. Note: By default it creates ....
Salesforce Dashboard Refresh Limits
1. Salesforce supports only 200 per hour per org for Dashboard refreshes. 2. A dashboard can be refreshed using Refresh button every minute(60 seconds). 3. Dashboard can have 20 components. ....
How to avoid update to Case record when the Status is Working in Salesforce?
Validation Rule can be used to avoid update to Case record when the Status is Working. Validation Rule Formula: AND( ISPICKVAL( Status, 'Working' ), ISPICKVAL( PRIORVALUE( Status ), 'Working' ), ....
Salesforce Deployment Stuck at Cancel
Salesforce Deployment will be updated to Canceled status when the deployment is completely canceled. It might take time based on the components that are getting deployed. Reference Article:https://help.salesforce.com/s/articleView?id=sf.deploy_monitoring.htm&type=5 A delay ....