Salesforce Omni-Channel External Routing
External Routing can be used to integrate third-party routing with Omni-Channel. For example, when we setup Routing Configuration for Service Cloud Voice, the Routing Model will be External Routing since ....
Author: Magulan Duraipandian
Salesforce Interview Questions with Answers Part 73
1. Algorithms vs Data Structure Algorithm: Algorithm is a set of rules or steps that can be used to solve a problem. Data Structure: Data Structure is a particular way ....
AWSOpenIdDiscoveryService Status Code 400 Salesforce Voice Exception
Exception:AWSOpenIdDiscoveryService; Status Code: 400; Error Code: AuthSamlInvalidSamlResponseException; Request ID: <Request Id>; Proxy: null) (Service: AWSSecurityTokenV20111201; Status Code: 400; Error Code: InvalidIdentityToken; Request ID: <Request Id>; Proxy: null). Please try again.Resolution:1. ....
Dynamically pass bind variables to a Salesforce SOQL Query String
Database.queryWithBinds() in Salesforce Apex allows us to dynamically pass bind variables values to a Salesforce SOQL Query string. Map < String, Object > datatype reduces the number of parameters declaration ....
Salesforce Einstein BOT No Agent Dialog for Messaging for In-App and Web
Salesforce Einstein BOT No Agent Dialog for Messaging for In-App and Web feature will be invoked when the Outbound Omni-Channel flow couldn't transfer the Session from BOT since no agents ....
Salesforce Omni-Channel Skill Priority
In Salesforce Skill Priority, the Higher priority-value skills are dropped first. Next, the Lower priority-value skills, for example 0 Priority Level value Skills are dropped last. Sample Skills-Based Routing Rule: ....
Configure Survey for Salesforce Messaging for In-App and Web
In the "Automated Responses" section of the Messaging Channel, use an Auto-Response Messaging Component with Web Page format for "End Conversation" to send a Survey link to the visitors when ....
Find number of Deleted Salesforce Pending Service Routing Records
SOQL with ALL ROWS can be used in Apex to find number of Deleted Salesforce Pending Service Routing Records. System.debug( 'No of deleted PSRs is ' + [ SELECT COUNT() ....
Salesforce Web To Lead/Case Vs API
Please check the following for the difference between Salesforce Web To Lead/Case and REST API for creating Leads/Cases via Web Forms. Limit Per Day: Web To Lead supports only up ....
Find Object Key Prefix using Name in Salesforce Apex
To find Object Key Prefix using Name in Salesforce Apex, we can use getKeyPrefix() method from DescribeSObjectResult class. Sample Code: DescribeSObjectResult sobjectRes = PendingServiceRouting.sObjectType.getDescribe(); System.debug( 'Key prefix is ' + ....