Enable the "Permissions-Policy HTTP header" in the Session Settings to control the access to browser features Camera and Microphone in Salesforce. Options: Trusted URLs Only - Please specify URLs in ....
EncodingUtil.base64Decode() can be used to convert Base64 String to Blob value. Then, the blob value can be used in the Messaging.EmailFileAttachment to attach attachment to the Email. Sample Code: List ....
Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and select the Knowledge object. ....
lightning:omniChannelWorkFlagUpdated event can be used to notify the agents when they raise or lower the Flag for the Supervisor assistance. 1. Create the following Lightning Aura Component. Sample Code: Lightning ....
Salesforce Einstein Work Summaries setup for Chat saves time by generating content from the Chat content. It saves the agents time in creating Chat Summary when the chat is ended. ....
Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge ....
embedded_svc.settings.extraPrechatFormDetails and embedded_svc.settings.extraPrechatInfo can be used to find Account based on Account Number instead of Name in Salesforce Embedded Service Deployment. Sample Code: embedded_svc.settings.extraPrechatFormDetails = [{ "label": "Account Number", "value": ....
embeddedservice_bootstrap.settings.language can be used for translating Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.settings.language allows us to set different languages for the Salesforce Messaging for In-App and Web. Add the languages ....
Salesforce Einstein GPT for Service: Service Replies feature helps agents to use recommended AI-generated replies. 1. Enable "Einstein GPT for Service: Service Replies". 2. Assign "Einstein GPT Service Replies" Permission ....
Exception: Insufficient Permission to Retrieve Entries. Please contact your Salesforce Admin. Resolution: "Access Conversation Entries" Permission should be granted to the affected users to avoid the Insufficient Permission to Retrieve ....