Salesforce Omni-Channel AgentWorkSkill

Salesforce Omni-Channel AgentWorkSkill

AgentWorkSkill in Salesforce Omni-Channel represents a skill used to route a work item to an agent. This object/entity is mainly used for reporting purpose. It contains the dropped skills also during routing. It is tied to the agent work object/entity.

AgentWorkSkill records are created after the AgentWork record creation.

Sample SOQL:

SELECT AgentWorkId, WasDropped, 
Skill.DeveloperName, SkillLevel, 
FROM AgentWorkSkill
WHERE AgentWorkId IN (
	FROM AgentWork
	WHERE WorkItemId = '5004W00002XZAcSQAX'

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